Job description

About Us:

Lab Logistics senior management has over 100 years of combined experience solving the challenging transportation issues faced by the medical industry in North America. Lab Logistics is now a BioTouch company. Our focus is on providing quality, cost-effective courier services and contribute to the success of every laboratory, lab technician, hospital, and doctor we serve.

We are looking for motivated Dispatchers who want to be part of a company that fosters teamwork and embraces quality and service. We have various openings and shifts available. Apply for more information!

Work Schedule: Monday through Friday, 1:30 p.m. to 10:00 p.m.

SUMMARY:

Dispatch responsibilities include providing support to ensure efficient operations of the company. Supports clients and drivers through a variety of tasks related to heavy communication and follow up. Oversees the transport of confidential and time sensitive material. Familiar with a variety of company concepts, practices and procedures. Ability to effectively communicate via phone and email, ensuring that all duties are completed, and material is transported successfully and in a timely manner.

The ideal candidate will have the ability to effectively multi-task in a fast-paced environment, demonstrate excellent problem solving skills, and must be detail oriented. This position is the primary communicator between clients of our organization and couriers. Client satisfaction and the ability to work well in a team environment are ideal for this position. Exceptional communication skills and a positive attitude are critical to success in this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:

• Dispatch incoming calls from clients to couriers and enter information into company software system
• Backs up CSRs to take customer calls
• Assigns and dispatch all will calls and STAT’s
• Monitors online dispatch board for potential issues
• Adds, changes or deletes scheduled stops in planning
• Researches and resolves client issues quickly and accurately
• Communicates all client issues to direct supervisor
• Monitors status of deliveries and pickups to ensure timely delivery to client
• Assists couriers as needed to help ensure routes are completed to client expectations
• Reviews route sheets for accuracy
• Negotiates courier payout rates within company defined limits.
• Monitors and utilizes web-based applications, tools, and reports
• Ensures policies and procedures as defined by clients and the company are being met
• Prepares SOP for each account; shift turnover
• Performs other duties as assigned

QUALIFICATIONS:

• Previous customer service, supervisory, or retail management experience a plus
• Experience with courier software system a plus
• Must be extremely detail oriented, ability to prioritize and multi-task
• Ability to work effectively in a fast-paced environment
• Critical thinker with strong analytical skill set
• Ability to effectively communicate verbally and in writing at all levels of the organization
• Proficient computer skills such as MS Word, Excel and database programs

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday

Ability to commute/relocate:

• West Haven, CT 06516: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.