Job description

Compensation: $15.92 - $20.75 per hour (based on years of experience)

All positions are Full time unless otherwise noted.

Albany Openings:

• North Albany - Clinic Operations (M-F 8am-5pm)
• Waverly Clinic - Clinic Operations (M-F 8am-5pm)
• Heritage Mall - Physical Therapy Department (M-F 10am - 7pm)

All Applicants: Please indicate in your application in the “Additional Information” section which departments you have a preference for working in. If you do not have a preference, please indicate no preference for department placement.

Summary:
The Medical Office Specialist provides patient care in accordance with established methods and techniques and conforms to recognized standards.

Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
• Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments.
• Greet and check patients in, verifies current demographics and insurance coverage. Notifies back office staff of patient’s arrival in a timely manner.
• Working knowledge of the referral process.
• Uses the correct search criteria in order to eliminate the creation of duplicate documentation and enters in the EHR.
• Contacts the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment.
• Direct patient flow and prepare patients for exams.
• Proactively monitors and manages provider schedules for accuracy.
• Actively participate in the cleaning of shared work areas.
• Participate in the orientation and training of new employees.
• May work at multiple sites as determined by department necessity.

Education/Licensure/Experience:

• Six (6) months of customer service in a professional office setting OR one (1) year or more in a service related industry. Requires a high school diploma
• Certification from a MOS program is preferred

Knowledge and Skills:

• Ability to work well with providers, clinical staff and patients
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work
• Excellent proven customer service skills
• Intermediate computer and telephone skills

Perks and Benefits:

• Work-life balance is a top priority at The Corvallis Clinic
• 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve
• Generous Personal Leave Accrual
• Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA)
• Employer contribution to HSA and HRA (when enrolled in Medical Plan)
• Employer paid Long Term Disability (LTD), Basic Life/ADD, Employee Assistance Program (EAP)
• Voluntary Benefits (Vision, Life Insurance and ADD, Pet Insurance, Aflac, Legal Shield)
• Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with clinic match after 1 year (w/hours requirement) and Discretionary Profit Share after 2 years (w/hours requirement)
• Pay on Demand (up to 2x per month)
• Casual Fridays (with clinic approved attire)
• Year-round employee engagement events and festivities
• Team centered culture, delivering exceptional medical care with compassion and a commitment to service

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