JOB PURPOSE

This position is responsible for building and maintaining a successful dental practice through communication to the team, and management of goals and expectations. The Office Manager generates accountability, authority and responsibility with the team and provides support, communication, and guidance to increase the team's performance.

DUTIES AND RESPONSIBILITIES

• Hire, train, and manage performance of office team members. Prepare and present formal disciplinary action/documentation, when necessary, to the office team.
• Reside as the expert on basic job knowledge, such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Ensure office is secure at all times as assigned key holder.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via in-person, telephone, and email.
• Train and hold team accountable for building a productive office schedule.
• Meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office team and back-office team (including reading and responding to email, filtering down newsletters and announcements, policy updates, correspondence, training, meeting and webinar information, and appropriate data).
• Respond to all patients (general dentistry and specialty) and manage patient complaints in a timely and professional manner.
• Train team or arrange training, as needed.
• Ensure timeliness and accuracy of online and paper documents and forms.
• Review and approve payroll (accuracy, control overtime) for dental office team.
• Oversight of supplies and inventory for the office and ensure cost effectiveness.