Job description

We are looking for an experienced and innovative Office Manager to join our team. We currently have evening or weekend shifts available for this position. The successful candidate will be the first line of contact for our clients, providing excellent customer service including answering phones, emails and facilitating the check in and check out process. The ideal candidate will have excellent communication and organizational skills, as well as a strong attention to detail. This is an excellent opportunity for a motivated individual to join a dynamic team and help our organization reach its goals.

Responsibilities:

• Manage office operations, including answering phones/emails, making appointments and checking pets in/out.
• Must be comfortable and confident in handling dogs and cats in a professional and compassionate way.
• Maintaing and updating client files and information, such as feeding, meds, payment information etc.
• Communicating Pet information to shift leads, working with shift leads to create care management plans
• Maintain a clean and organized office environment.
• Contacting local veterinary offices for medical records.
• Handle customer inquiries and complaints in a professional manner.
• Processing payments, counting tills
• Assisting Shift Leads and Kennel Attendants with pet care as needed

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Duluth, MN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: One location

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