Job description

POSITION: MULTI-CLIENT COORDINATOR
LOCATION: Based in the metro DC area

• Hybrid but must live in the metro DC area – will travel in the area for events

Join our dynamic team in this fantastic entry-level position* with the ability to grow in your career. We believe in collaboration, advancement and doing exceptional work for our mission-focused associations and non-profits. A client sampling includes: the RESOLVE: the National Infertility Association, Medical Library Association, and the International Live Events Association. Make MCI your next home!*

OVERVIEW
The Multi-Client Coordinator is responsible for the day-to-day administrative work for several association/non-profit clients serving as the primary point of contact for members and/or stakeholders.

Primary Duties:

• Serve as the primary contact for general inquiries from members/donors/stakeholders via phone calls and email communication.
• Support Board and multiple committees (hosting zoom meetings, drafting minutes, roster maintenance, meeting scheduling, delivery of Board/committee action items).
• Ability to draft basic messages and post on social media.
• Assisting with virtual and/or onsite association events with registration desk, ticket management for special events, speaker logistics, and awards programming. Some evening and weekend work.
• Support membership efforts under the direction of the volunteers and chief staff leaders including recruitment, retention, and renewals.
• Send out member correspondence to include welcome letters and renewal notices.
• Process all check requests for accounts payable for approval by Executive Director.
• Manage all deposits received via mail.
• Process all membership applications/payments including batching and invoicing.

Knowledge, Skills, and Abilities:

• Bachelor’s Degree preferred.
• Excellent communication skills (written & oral).
• Demonstrated ability to provide excellent customer/member service even in difficult situations.
• Must be efficient and effective in an environment with numerous tight deadlines on a variety of projects
• Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
• Experience with Association Management Systems (AMS) and registration platforms are preferred.
• Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity
• Must be confident interacting with senior-level executives.
• Experience or interest in membership associations, public charities, accreditation services and events management a plus
• Ability to travel in the DC area for 1-2 events per month.

Candidates should send their cover letter and resume. Must include salary expectations.

Benefit Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• Paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer paid Mental Health Benefit
• Pet Discount Program

Candidates must be authorized to work in the United States for any employer without sponsorship.

MCI USA is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion.

BIPOC applicants are strongly encouraged to apply.

Job Type: Full-time

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