Job description
Location: Sunrise, Florida
Pet Supermarket is seeking a passionate Site Merchant Manager to Merchandise our online site with appropriate products according to the company needs and goals. The Site Merchant Manager will design and plan the location of products on the site to increase visibility and support a user-friendly design for our customers. Our Site Merchant Interfaces with key stakeholders on a regular basis to maintain accuracy of products and content. This position will require someone who can work collaboratively, is self-motivated and has exceptional communication skills.
Essential Duties and Responsibilities
The Site Merchant Manager will be responsible for, but not limited to:
- Review, support and execute eCommerce Merchandising goals to support new product launches on the website as well as recommend in-season strategies to drive daily sales and conversion.
- Collaborates with other team members to identify areas of improvement to increase customer engagement and retention.
- Regularly merchandise assortment according to best sellers, seasonality, product focuses, and promotions.
- Collaborate with the Merchandising team to execute seasonal and in-year buys that align with the year’s inventory target.
- Works closely with web designers to implement site improvement solutions. Provide a modern eCommerce experience for customers through thoughtful merchandise presentations, intuitive product navigation, and informative product detail pages.
- Prepare site for new assortment launches and update seasonal/specialty content areas.
- Recommend and execute the exit strategy for skus, including Sale, Clearance and end-of-life cleanup.
- Participates in marketing and merchandising meetings and reports relevant updates to merchandising programs and metrics. Tracks relevant information regarding sales and implements proper adjustments to merchandise strategy in accordance with financial and organizational goals.
- May conduct testing on site to ensure that products are listed correctly and optimally.
- Own the end-to-end implementation of all new product launches, eComm only bundles, promotions and SKU changes
- Track eComm KPIs, performance insights and ensure timely reporting and review of metrics to team on a regular basis
- Analyze and optimize a customer focused website navigation based on assortment, best-selling categories and content needs.
- Work with Marketing and Creative teams to develop creative assets needed for new product launches, strategic initiatives, and storefront refreshes for our flagship site.
Experience, Education, Certifications
- BA or BS degree in a related field
- Salesforce Commerce Cloud Experience
- 1+ years previous experience in eCommerce site operations and/or site merchandising.
- Demonstrated experience with retail/merchandising concepts (visual merchandising, assortment planning, etc.)
- Experience with eCommerce and cloud computing
- Understanding of retail sales planning and inventory management
- Understanding of website metrics with an aptitude for data-driven recommendations.
- Exceptional collaboration, influencing, relationship building and facilitation skills.
- Strong project management skills with ability to multi-task while being detail-oriented.
- Highly motivated with the ability to thrive in a fast-paced, results-oriented environment with an entrepreneurial mindset.
Competencies
- Action Oriented – Enjoys working hard; is action oriented and full of energy for the things seen as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Dealing With Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
- Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
- Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Organizational Agility – Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
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