The Role

At the Royal British Legion, we believe in building on potential. The Membership Engagement Team provides support to our branches and membership and our Membership Engagement Officers enable this Team to be the best they can.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. We are the country’s largest Armed Forces charity, with 180,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

The Membership Engagement Officer (MEO) is a key role which inspires and engages our membership to be active and fulfil their role and purpose while remaining compliant with the Legion’s Membership handbook and policies. We are looking for an effective, diligent multi-tasker with excellent customer service and communication skills who can both support and challenge. The MEO also provides organisational support, advice and information to our members, and works closely with County Committees, membership central team staff and other departments. This a varied role which covers a range of duties from connecting and building relationships with Branches to compliance oversight and responding to membership queries.

The role requires evening and weekend work.

This role is home based but requires travel throughout the region and occasional travel to London and other national locations for meetings. You must live in or near the area of responsibility covered by the role.

The role requires a full driving licence.

Please provide a supporting statement in your applications which demonstrates how you meet the criteria for this role.

About the Royal British Legion – Membership

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community. We formed in 1921 and our 180,000-strong membership continues to play a significant role in our work; from being our ambassadors within local communities to working with our welfare teams to provide support to beneficiaries who are socially isolated.

Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities. Through strong relationships with our members, the Branches and the County Committees, the Team facilitates the sharing of great practice and ensure that the membership remain compliant. The Team are out and about across their areas, meeting Branch members, supporting their activities and building a stronger membership fit for the next 100 years.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please click 'Apply Online'

Closing date for this role is: Sunday 11th December 2022

Interviews: Thursday 15th and Friday 16th December 2022