This role will provide excellent member service to Credit Union members and associates of The Coca-Cola Company.

Responsible for teller balancing, processing transactions, open accounts, close accounts, cross-sell appropriate products and services, provide solutions and resolve account concerns.

Functional Competencies

• Having working knowledge of and follow all relevant Standard Operating Procedures and Work Instructions.
• Have advanced knowledge of deposit products capabilities.
• Support Members, Member Services Representatives, Sr. Tellers, staff upon request and provide personal and responsive service and assistance to each to adequate resolution.
• Answer member and staff questions pertaining to problem resolution of products, services and offer most effective solution in a timely manner.
• Respond to member needs by phone or in writing or forward/refer as appropriate, in a timely manner.
• Troubleshoot issues and resolve to member’s satisfaction.
• Process and support selected products; Remote branch capture.
• Maintain thorough knowledge of all products and services to effectively cross-sell. Monitor & review accounts and member needs in order to cross-sell services that the Credit Union has to offer to members and associates.
• Maintain marketing materials and other supplies at workstation to provide information to members or potential members’ upon request.
• Communicate effectively with members, associates, co-workers both verbally and in writing.
• Be knowledgeable of the rules and regulations and the policy set forth by the Credit Union Board (i.e., knowledge of confidentiality, cash handling standards/policies, Reg CC-Funds Availability, Bank Secrecy Act, Reg DD-Truth-In-Savings, Reg J-Wire Transfers, Reg D- Reserve Requirements/Transaction Limitations, Reg E-Electronic Funds Transfer and general lending policies and procedures).
• Protect the assets of the Credit Union by following the policies and internal control guidelines outlined by the Board of Directors and Management of the credit union.
• Assist the Manager in carrying out special assignments and other duties as assigned.
• The ability to work without close supervision.

Technical Skills

• Effective verbal and written communication skills.
• Knowledge of Microsoft Word, Excel and Data Processing System Software.

Minimum Education & Related Work Experience

• At least 1 year experience in a banking role in branch operations (preferred) and a high school diploma or GED required.

• Knowledge of financial products and services.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.