Job Title: Medical Receptionist

Company: Food Allergy Institute

Location: Long Beach, CA

Hours: Full Time; Non-Exempt; M-F 7:45AM-5PM (Onsite)

Who We Are:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why FAI?

The Food Allergy Institute is home to many innovative thinkers, problem solvers, and passionate leaders. The work we do is truly life-changing for our patients and their families; each member of our team will experience how their role supports our mission! FAI provides a challenging and rewarding environment where employees’ talents are leveraged, ideas are encouraged and growth is always inspired.

FAI currently employs over 170 employees! Our diverse team includes roles such as: Physicians in the specialties of Pediatrics, Pulmonary, Allergy, Emergency Medicine, and Immunology, as well as Nurse Practitioners and Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals.

Who Are We Looking For?

We are looking for a dynamic, empathetic and flexible Medical Receptionist that will enjoy working in a pediatric clinic. They must be able to work in a fast paced, dynamic work environment.

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Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• PTO Days
• Paid Holidays
• 401K Plan (matched)
• Professional Development
• Paid Training
• Company Sponsored Events
• Competitive Rates
  
• Growth Opportunities

Essential Functions:

• Ensure workspace is cleaned, stocked, and ready to welcome each patient
• Check in all telehealth appointments ahead of time for provider first thing in the morning
• Greet patients and their families upon arrival ensuring questions are answered or escalated appropriately
• Answer incoming calls and communicate effectively to patients, families, and visitors
• Verify and collect co-payments, updating billing information as needed
• Verify any changes to patient demographics, update insurances each visit, and ensure information is uploaded appropriately to the Electronic Medical Record (EMR)
• Communicate with back office when patients are checked in to ensure prompt patient rooming and patient throughout
• Report, document, and follow up on appointment cancellations and no shows
• Complete the checkout process by scheduling follow up visits and closing visit encounters and claims
• Provide comment cards and instructions on providing feedback during check-out process, escalating concerns as needed
• Complete appointment confirmation calls and emails within required timeframe
• Verify insurance eligibility, reporting ineligible coverage to Billing Department
• Follow up on ordered tests and procedures, communicating with ordering physician as necessary
• Provide excellent customer service through effective communication and collaboration with all patients, visitors, and employees
• Create EMR records, initiate Intake Q review, and follow up on appointment scheduling as needed for new patients
• Schedule and reschedule patients for nursing visits and follow up appointments as needed
• Complete Forms & Letters as needed
• Complete supply order requests as needed
• Complete and maintain front-office skills and performance competencies
• Maintain Medical Receptionist I metrics
• Complete all other duties as assigned

Qualifications:

• High School Diploma or equivalent required
• Customer service experience required
• 2 years of experience in clinical setting preferred
• Electronic Medical Record (EMR) experience preferred
• Experience in Allergy/Immunology and Pediatrics preferred
• Demonstrates team mentality and positive working attitude
• Strong verbal/written communication skills
• Intermediate word, excel, and outlook skills
• Experience with appointment scheduling required

FAI provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. FAI is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.