Job description
I. Job Summary
This position is responsible for providing bodywork sessions for guests. Massage therapists apply a variety of scientifically developed massage techniques to the soft tissue of the body to improve muscle tone and circulation. Modalities may include Deep Tissue, Swedish, Shiatsu, Myofascial, Stone, Pre/Post Natal, and Body Treatments. Massage Therapists work to enhance well-being, reduce the physical and mental effects of stress and tension, prevent disease, and restore health. Massage Therapists agree to conduct their practices in an acceptable, ethical, professional behavior.
Massage Therapists should provide all guests with at home body care products/retail support.
Guest/Client Communication
. Acknowledge the confidential nature of the professional relationship with a guest and respect each guest's right to privacy.
. Responsible for the comfort of all guests while performing treatments and direct all efforts toward guest satisfaction.
. Follow Cheeca Lodge & Spa treatment protocols.
. Communicate with the Front Desk staff on a regular basis to ensure smooth scheduling and billing.
. Maintain awareness of daily schedule and trouble-shoot any last minute changes or updates as well as monitor weekly and monthly schedule to assure accuracy.
. Perform all massage and body treatment modalities and participate in continued education classes/trainings to learn other treatment/modalities offered and introduced to future menus.
. Attend all mandatory training sessions and meetings.
. Greet guests at the exact time of scheduled appointment to assure punctual start time of reserved treatments.
. Escort guests to designated treatment room, address guest by name, reconfirm treatment type and explain protocol for specific treatment that will be provided.
. Conduct a complete guest consultation to ensure that the guest's expectations will be met
. Keep work area clean and stocked at all times.
. Encourage guest to relax and keep conversation to a minimum during treatment.
. Maintain proper draping at all times before, during and after treatment.
. After the service is complete, offer the guest a glass of water and inquire if they are having another service and, if so, escort them to the appropriate area.
. Massage therapist must complete a prescription sheet after each Massage treatment and escort member to retail area and offer appropriate at home body care regimen via body care retail items.
. Maintain valid Massage license. Stay informed of state and local regulations for massage therapists.
. Adhere to time off/shift coverage request policy.
. Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training.
. Promote spa services using personal knowledge and effective selling techniques.
I. Qualifications
Description of Job Qualifications
Education
. High school diploma or GED preferred
Skills and Experience (Essential)
. At least 18 years of age
. Must have current and valid state license for massage therapy
. Flexible schedule, including weekends and evenings
. Must be able to read, communicate effectively and have superb interpersonal skills
Skills and Experience (Preferred)
. Past work experience in the spa or hospitality industry
. Communication in other languages is helpful.
Discover Naples Grande Beach Resort
A Luxury Choice among Hotels in Naples, Florida
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:
Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.
Formerly known as the Registry Resort and the Waldorf Astoria Naples, the hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.
Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.
The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.
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