Job description

This position will support a local leading Lincoln Harris team with the necessary marketing and customer-focused activities to increase brand awareness, customer loyalty and retention, and property operations for the Highwoods owned, Lincoln Harris managed portfolio.

Marketing/Events:

• Serve as the day-to-day liaison between the Charlotte market team and Lincoln Harris/Highwoods corporate marketing, ensuring the scope and direction of each project is on schedule
• Communicate with building customers regarding building maintenance projects, events, parking updates, etc.
• Assist with the creation/content/accuracy of property marketing campaigns/materials, including but not limited to brochures, emails, website, floor plans, posters, stacking plans, and directories
• Assist with scheduling and coordinating customer and property events and activities, including seasonal and holiday décor
• Schedule building lights and after-hours HVAC as needed
• Coordinate customer move-ins/outs, order new customer welcome gifts, and distribute new move-in information upon lease execution and/or arrival in building
• Collaborate and partner with Charlotte market team members to achieve business goals
• Attend regular meetings between Highwoods corporate marketing and Lincoln Harris team to project updates
• Liaison for customers when booking conference/co-working spaces

Administration/Operations:

• Assist with maintaining files for property staff
• Sign keys in/out for vendors
• Maintain property, customer, vendor, and contact listings for Property Management
• Maintain updated Certificates of Insurance, W-9 Forms, and Emergency contact(s) for each vendor
• Assist with processing invoices for payment and maintain a schedule of invoices due per the accounting calendar
• Maintain information as required for accurate use of work order system; create work orders
• Assist in the preparation of third-party documents; service/vendor contracts; construction contracts; and project documents
• Coordinate signage requirements and signage vendor for all signage needs
• Prepare and submit annual budgets in accordance with ownership deliverables (operating/events/marketing & advertising budgets)
• Handle mail daily and ensure mail on Monday is obtained as early as possible so invoices can be completed and to corporate Tuesday morning
• Oversee “Safe-Guarding” of facility during evening, catered events
• Coordinate Security, Janitorial, and Engineering requests for all events
• Complete weekly property inspections
• Handle other duties as assigned

Education/Requirements:

• Bachelor’s degree
• Strong computer skills:
• Excellent working knowledge of MS Office (Word, Excel, Outlook, and PowerPoint)
• Some experience with Creative Suite publishing programs (InDesign, Photoshop, and Illustrator)
• Experience working in commercial real estate a plus
• Self-starter, creative thinker with problem-solving capabilities
• Well-organized and detail oriented
• Versatile/flexible with the ability and willingness to take on new responsibilities and tasks as requested
• Excellent interpersonal and communication skills
• Dedicated to customer satisfaction with a readiness to handle customer concerns and processes, as well as unexpected emergencies

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of work experience do you have with Adobe Photoshop?

Education:

• High school or equivalent (Preferred)

Experience:

• Marketing: 1 year (Preferred)

Work Location: In person

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