Job description

1. Position Summary; POSITION CAN BE REMOTE OR IN BINGHAMTON, NY OFFICE. Responsible for maintaining expired agent and general agent licenses with their respective states Department Of Insurance. This technician will assume responsibility of maintaining expired licenses identified. This technician will also be responsible but not limited to, processing returned department mail, obtaining and processing address changes, assisting with terminations, and contracting new agents.

2. Essential Duties and Responsibilities

• Obtain and maintain agent licenses in Company admin systems.

• Process License renewals in admin, and 2nd party systems.
• Process Florida Department Of Insurance notifications.

• Maintain expired licenses, and prepare records for termination as required.

• Maintain Onboarding and Compare & Notify requests in Company admin systems.

• Email Regional Sales Directors 90 day expiration notifications on the first business day of each month. Follow up as required.

• Process mail returned to the Licensing Department; update all internal systems accordingly. Work with Syracuse office for agents not maintained on Binghamton systems

• Sort and distribute daily mail received in the Licensing and Marketing Department.

• Complete address changes for all agents; update all admin systems.

• Process Department of Insurance termination requests.

• Assist with processing agent terminations for non-renewal of both resident and non-resident licenses, assist with termination requests received from agents, general agents, and regional sales directors.. Assist with non-production terminations.

• Maintain termination log (excel spreadsheet)

• Maintain agent terminations for agents with less than 20 active policies.

• Answer License related phone calls

3. Critical Qualifications

• Excellent customer service and communication skills.
• High school graduate or equivalent.
• Working knowledge of Word and Excel.
• Ability to work effectively in a high volume area. Willingness to help out with overtime when the need arises.
• Ability to work in a team environment.
• Excellent verbal and written skills.

EOE/Drug-Free Workplace

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required.
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place.

Work Location:

• One location or remote

Typical end time:

• 4:30PM

Typical start time:

• 8AM

This Job Is:

• A job for which military experienced candidates are encouraged to appl
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• Yes

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: From $34,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Employee must follow all Company Covid Guidelines.

Work Location: Remote

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