Job description

Hershey Animal Emergency Center is seeking a full time lead veterinary receptionist/client service coordinator for our new ER hospital. The hospital will be opening to the public in early June 2023. All inquiries/applications will be kept strictly confidential as you explore your job options.

The lead veterinary receptionist position is vital to ensure that our ER runs as smoothly and safely as possible. As a lead position, you will be part of decision making, establishing protocols and standard operating procedures, ensuring optimal client service is being provided and managing the flow of communication between our hospital and the local referring hospitals. Join the Hershey AEC Team and be part of building the best area Veterinary ER from the ground up.

Job Duties in addition to the duties listed above:

• Triaging over the phone and alerting our technicians when a life threatening emergency is on the way
• Customer service management including answering client questions, updating wait times on the website, ensuring that clients that are waiting at the hospital are kept up to date on their pets' status, receiving payments.
• Managing communications with local referring veterinarians and ensuring that records are sent in a timely manner.
• Maintaining cleanliness of the reception and waiting areas.
• Training new team members
• Assisting with team member reviews

Candidate requirements:

• Previous experience working as a veterinary receptionist (minimum 2 years)
• Ideal candidate has experience working in an emergency or urgent care veterinary setting.
• Ability to work 3, 12 hour shifts for full time employment
• Possess excellent organizational skills and exceptional customer service skills.
• Ability to maintain a positive attitude and be an efficient, compassionate team member.
• Possess strong computer skills, as we will be using a cloud based paperless record and treatment system.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have weekend availability?

Education:

• High school or equivalent (Required)

Experience:

• Veterinary receptionist: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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