Job description

Global Response, powered by the Connexus Resource Group is a leader in BPO/Call Center Management that hires inbound and outbound call center agents that provide support for over 55 major companies worldwide. We are looking to fill a variety of shifts and positions that service some of our most important clients Monday-Sunday! If you need an employer that can fit a schedule into your lifestyle needs and you're an excellent communicator on the phone, with a customer service first mindset then we would love for you to join our growing elite team. We are looking for an IT Technician to install and maintain our computer systems and networks aiming for the highest functionality and optimizing the role of technology in our business sustainability. Your duties will also include support for users of the systems and ensuring appropriate and safe performance of our IT infrastructure. You should have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. We also expect you to have great troubleshooting abilities and attention to detail. What will I be doing? Install and manage workstations with computers and necessary peripheral devices, such as routers, printers and so on Monitor computer hardware (HDD, mouses, keyboards etc.) to ensure its normal performance Build and maintain local networks in ways that optimize performance Install and configure appropriate software and functions according to specifications Oversee security and privacy of networks and computer systems Support users on how to operate new software and computer equipment Schedule upgrades and maintenance without deterring others from completing their work Detect, diagnose and troubleshoot to problems, related to hardware, software or organizational activities Keep records and logs of repairs and fixes and maintenance schedule Detect computer or network equipment shortages and place orders What qualities do I need to have? 2+ years' experience of working on an IT Technician or other relevant position Solid experience of working with diverse computer systems and networks In-depth knowledge of internet security and data privacy principles Strong diagnostic and problem-solving skills

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