IT Support Technician
Job description
Mitsubishi Electric Power Products, Inc. (MEPPI) is looking for an IT Support Technician to join our team! The IT Support Technician will provide end user support for MEPPI's computer systems, peripherals, and mobile devices.
Essential Functions
- Provide analysis, diagnosis, and resolution of problems with workstation hardware, software, networked peripheral devices, and networked hardware and software products.
- Collaborate with other members of the end user support team to resolve problems in a timely manner.
- Assist with software and hardware upgrades and new implementations.
- Support, maintain, and troubleshoot software management systems.
- Support, maintain, and troubleshoot all multimedia related devices such as projectors, video screens, video conferencing equipment, and intelligent whiteboards.
- Support, maintain, upgrade, and troubleshoot all corporate software.
- Use the corporate helpdesk system to document and track all problems, resolutions, and end user computing assets.
- Further the goals and positive, professional image of the IT Department by conducting business with other MEPPI departments, consultants, suppliers, etc., in a timely and cooperative manner.
Qualifications
- Associate’s degree in a computer related field with 2-4 years of experience as a computer/network technician, or equivalent education and experience.
- Intermediate knowledge of PC repair, configuration, MS Windows, MS Office, SCCM or similar platform and other current Company operating system platforms and applications.
- Basic knowledge of network concepts including TCP/IP, Windows Networking, and Windows Security.
- Intermediate interpersonal and communication skills required to communicate with employees and vendors.
- Intermediate analytical and problem-solving skills.
Job Snapshot
Employee Type
Full-TimeLocation
Warrendale, PAJob Type
OtherExperience
Not SpecifiedDate Posted
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