Job description

ROLE AND RESPONSIBILITIES

• Provide level 3 software support for our work management system and other related applications.
• Support involves troubleshooting reported issues using SQL and following established support procedures to resolve those problems.
• The applicant will need to communicate their progress and status effectively with both coworkers and business clients.
• The applicant will need to work efficiently and effectively with current staff to learn their support roles and offload work from them.
• Review, update, maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.
• At times issues involving Unix shell scripting and VB .Net will need to be investigated and resolved.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• A Bachelor's Degree in Computer Science, Information Technology, Management Information Systems or a related discipline and/or 2+ years in a level 3+ support role.
• Strong familiarity with SQL and related tools such as TOAD, Oracle SQL Developer or other SQL Editor Tools.
• Strong familiarity with coding concepts and syntax.
• Good ability to read and understand Oracle PL/SQL, VB .Net, and Unix scripting.
• Good written and verbal communication skills, both inter-personal and in a team setting.
• Willingness to learn client work flow processes.
• Strong ability to create support documentation for others to follow.
• A high commitment to client satisfaction.
• Proven ability to work effectively under pressure.

Job Type: Contract

Pay: $45.00 - $58.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 5 years (Preferred)

Work Location: Remote

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