Job description

Minimum Qualifications:

Bachelor's degree from an accredited college or university in a related field such as computer and information technology,
computer science, software engineering AND three years of related experience.
OR
Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science,
software engineering from an accredited college or university AND five years of related experience.
OR
One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and
competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Competencies Needed

? 2-4 years government or corporate IT experience supporting 250-500 users in a Windows 10 client and Windows Server environment.
? At least (3) years demonstrated knowledge of basic network troubleshooting.
? Knowledge of computer and network hardware, operating systems, application software and network infrastructure.
? Knowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol.
? Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems.
? Knowledge of Microsoft Active Directory local and group policy.
? Knowledge of CIDR (Classless Inter-Domain Routing), IP address classes and subnetting.
? Experience providing technical support for network printers, projectors and A/V systems.

Personal Attributes

? May be required to work after hours, on the weekends and on-call as needed.
? Must be a good fit for our IT team and demonstrate the ability to work in a team environment.
? Demonstrates ability to analyze and resolve hardware/software problems which have not been experience previously.
? Must have the ability to work independently & with vendors as needed.
? Ability to teach others and work with users that might not be technically as savvy as others.
? Must be able to adapt to changing technical environment and variable workloads.
? Must have a clean driving record and pass a drug test.
? Ability to exercise independent judgment and act on it.
? Excellent listening, interpersonal, written and oral communication skills.
? Logical and efficient, with keen attention to detail.
? Ability to effectively prioritize and execute tasks while under pressure.
? Committed to providing quality customer service.

Preferred Qualifications
? Professional certification (e.g. A+, Network+ Required)

Job Type: Contract

Salary: $21.00 - $25.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Conyers, GA 30013: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows Active Directory: 3 years (Required)
• Domain Name Service: 2 years (Required)
• Dynamic Host Configuration Protocol: 1 year (Required)
• installation, maintenance, and troubleshooting: 3 years (Required)
• CIDR, IP address classes, and subnetting: 1 year (Required)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)
• CompTIA Cloud+ (Preferred)

Work Location: One location

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