Job description

Looking for a highly motivated, detail-oriented person to work as our Intake Coordinator and Administrative Assistant to the Director of Finance and Care Coordination at a surgical practice and infusion center in Beverly Hills, CA

Intake Coordinator: Performs front-office duties and is responsible for working with various members of the administrative and clinical teams to process new and existing patients prior to their scheduled appointments. This person will be a vital member of the team when establishing new and existing relationships with outside providers, and will help to ensure we are always offering excellent patient care.

Responsibilities include but are not limited to:

• Answers all incoming calls at central business office in Santa Clarita, CA
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Care coordinates with patients, outside offices, surgery centers, etc.
• Interviews patients and obtains case history and all the necessary financial and clinical paperwork in advance of appointment
• Schedules patient appointments for several sites of care
• Maintains patient medical records and financial/billing information
• Works closely with billing and insurance departments
• Processes all payments received from copay assistance, surgical patients, and cash patients
• Supports teams by performing tasks related to organization and exhibits consistency and strong ability to communicate well

Administrative Assistant: Provides administrative support to the Director of Finance and Care Coordination to ensure an efficient operation is achieved.

Responsibilities include but are not limited to:

• Answers all incoming calls at central business office in Santa Clarita, CA and distributes messages accordingly
• Carries out administrative duties such as filing, typing, copying, scanning, mailing, entry-level accounting
• Assists with credentialing and recredentialing documents
• Enrolls office in platforms needed to conduct prior authorizations and help assist the billing operation
• Assists the Director with tasks as needed, to be determined as employment progresses

Qualifications:

Prior experience in a medical office setting is preferred. Strong customer service skills with prior experience in a customer service environment. Ability to effectively communicate with patients and staff from varied cultural and socioeconomic backgrounds. Ability to work as a member of a team, including sharing knowledge, giving and receiving feedback, taking initiative to assist others, problem solving and providing an atmosphere conducive to learning. Skill in working in distracting and pressured environments with flexibility, good concentration, and minimal supervision. Skill in setting priorities with fluctuating demands and workloads. Skill in working independently and following through on assignments with minimal direction.

Requirements:

• Medical Office experience and HIPAA knowledge required
• Excellent interpersonal, writing, communication, and ability to interact respectfully with people of all levels
• Must adhere to legal, professional, ethical, HIPAA codes and regulations on confidentiality and privacy
• Computer skills including excel, Word, and EMR familiarity
• Familiarity with Medicare and Commercial Insurances

Flexible work schedule but requires in-office management.

Huge growth opportunity, depending on the individual. We are looking for self-motivated, patient care/customer service-oriented type of people.

Healthcare setting

• Clinic
• Outpatient
• Private practice

Medical specialties

• Surgery

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Ophthalmology
• Surgery

Schedule:

• Monday to Friday

Work Location: In person

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