Job description

Implementation Manager- Pacific Northwest

General Position Description

A leading provider of supply chain solutions to the healthcare industry seeks experienced candidates for the position of Implementation Manager.

The ideal candidate will have a strong technical skill set, positive attitude, willingness to work long hours, as needed, ability to multi-task and possess a pleasant customer-facing demeanor. This position supports clients' needs regarding the implementation, installation, and training on all PAR Excellence Systems' hardware and software.

Duties and Responsibilities

• Lead Installation activities of PAR Excellence products and ensure proper operation of technology solutions
• Oversee Implementation Project Plan for assigned accounts, assigning activities to ensure achievement of all milestones on time. This may also be in collaboration with a Project Manager on large or complex accounts
• Work with Director of Government Implementations to determine implementation resources required and timeline to meet customer objectives.
• Complete assessments as needed to support sales quotations or to assist customers in preparation for installation
• Provide technology implementation and support of assigned accounts
• Provide data analysis for PAR Levels, product descriptions and units of measure in conjunction with implementation
• Provide clients product training for both hardware and software
• Provide complete and accurate product order documentation with sufficient lead time to ensure on-time shipments
• Work with PAR Excellence technical support to assist with resolving issues while on-site with clients
• Create accurate drawings and related documents as required regarding each PAR Location installation
• Maintain accurate and complete implementation plans, reflecting work complete and work in progress.
• Train new technology Implementation Specialists assisting with projects
• Lead, Coach, and Develop Implementation Specialists—either those assigned in the mentorship program or those working on assigned projects
• Achieve 75% billable time to clients
• Maintain PIV card and access to VHA network.

Management Responsibilities

• This role may have direct supervisory responsibility of Implementation Specialists while onsite.
• Responsible for coaching, mentoring, and developing both assigned direct reports and assisting with those activities for Implementation Specialists working alongside them on implementations

Required Knowledge, Skills and Abilities

• Ability to work independently as well as in a team environment
• Self-motivated, detail-oriented and organized
• Excellent oral and written communication
• Outstanding customer service skills
• Extensive travel required

Required Education, Credentials and Experience

• 3 to 5 years of healthcare management a plus
• Healthcare Capital Equipment Implementation experience required
• Previous project management or supervisory experience a plus

Equal Opportunity Employer M/F/Disability/Protected Vet 9/6/2022

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