Job description

Only applicants with a minimum of 1 years Opera PMS experience (preferable with an IHG brand) will be considered for this position at the advertised wages.

Persons in this position are required to perform both independently and under the direction in a wide variety of customer service related tasks. Leadership abilities are helpful and experience is required. They must have good communication skills. Technical supervision is sometimes available. They are expected to work with both guests and co-workers of varied backgrounds and experience in a skillful and professional manner. They must be able to work both independently and as a member of a team in co-ordination with all departments. They must be neat, honest, friendly, and willing to help others. They must be both familiar with the hotels basic room types and amenities, as well as with the general area and able to provide guests with necessary information. They must be able to act with discretion when dealing with information regarding both guests and other employees. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Examples of Typical Activities:

• Reserve new and manage exisiting reservations following all hotel policies.
• Welcome guests following approved check-in procedures.
• Issuance of keys to both guests and appropriate hotel personnel.
• Collect payments and deposits as necessary from guests.
• Promotion of marketing programs and IHG One Rewards.
• Assist guest and coworker needs as appropriate.
• Clean, stock, and organize front desk and front lobby supplies.
• Do basic shift paperwork in an orderly, timely, and accurate manner.

This list is not comprehensive and the General Manager reserves the right to request of an Employee any other duties as he/she sees fit that pertain to this property.

Job Types: Full-time, Part-time

Pay: $11.50 - $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel Opera PMS: 1 year (Preferred)

Work Location: In person

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