Job description

Responsibilities

• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
• Handle all duties according to hotel policies, procedures, internal rules, and standards.
• Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards, and be up to date with all changes, new procedures, and events.
• Have knowledge about room rates, packages, discounts, and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
• Follow all cash handling and banking procedures to check out all guests efficiently.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
• Know how to handle safe deposit boxes.
• Be familiar with the AM, PM, and night daily checklist to ensure smooth daily operations.
• Balance night audit transactions for daily sales journal information.
• Reconciles Front Desk and Outlet's cash deposits on a daily basis.

Qualifications

• Able to handle difficult situations
• Able to work under pressure
• Guest-focused personality
• Good physical health
• Self-starting individual
• Has a cool, organized disposition
• Honest
• Fully Bilingual a Must(Spanish/English)

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• San Juan, PR 00901: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

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