Help Desk Technician II - Mid Shift (2200 to 0600)- TS/SCI
Job description
Clearance Level Top Secret/SCI Category Help Desk Location Annapolis Junction, Maryland Onsite WorkplaceRequisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Assists in the administration of e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Maintains current knowledge of relevant technology as assigned
EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience
Two certifications are required for the program:
1. Security+ CE or another 8570 Cert
2. PWS 9.1 cert
HOURS: 0500-1300 or 0530 - 1330
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