Job description

Role: TIM Engineer/HelpDesk Support

Rate: $20/hr. on W2

Location: Plano, TX (onsite) Need only locals who could travel

Job Description:

• Single point of contact for end user to receive support and maintenance for computers and network system
• Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction
• Ensure that response time and resolution time objectives are met as defined in the SLA
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools
• Troubleshooting network connectivity in a LAN/WAN environment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Work with WDS Management team to test and deploy desktop images
• Provide and support Data Centre Activities
• Support all Microsoft, third party and internally designed applications.
• Provide detailed documentation and communicate precisely with other IT teams as required.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Ensure that there is sufficient support to clients and provide friendly customer service
• Works with vendor support contacts to resolve technical problems
• Knowledge of all software applications used within the organization
• Responsible for tracking hardware and software inventory

Skills:

• In depth knowledge of Windows desktop technologies
• In depth knowledge of Desktop and laptop hardware
• Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of ITIL
• Knowledge of Server, Voice & Communications Infrastructure
• Knowledge of various Operating systems (e.g. Windows, Linux, Apple)
• Knowledge of Audio and Video Conferencing technologies.
• Good communication Skills (both verbal and written)

Best Regards

Srilaxmi Pavuluri |Technical Recruiter

Kodeva LLC

571.781.5690 (F) 202.246.7852 | Srilaxmi.Pavuluri@Kodeva.com

20755 Williamsport Pl #320, Ashburn VA 20147

(2) Pavuluri Sri Laxmi | LinkedIn

Job Types: Full-time, Contract

Salary: $20.00 per hour

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road

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