Salary Grade: 5

Salary Range: $17.00 - $29.32

Non-Exempt

JOB TITLE: Head Teller

DEPARTMENT: Taftville Branch

REPORTS TO: Branch Manager

Position Summary: The primary purpose of this position is to ensure all Tellers provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies.

Functions:

• Supervises Tellers – handles HR-related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and/or Branch Manager
• Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
• Mentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on-the-job training for new Tellers
• Employs sound judgment in decision-making and coaching activities
• Monitors Tellers to ensure compliance with bank procedures and policies
• Assists Tellers in locating cash discrepancies
• Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., travelers checks, money orders, cashier checks
• Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
• Resolves routine customer service concerns and/or notifies the appropriate authority to do so
• Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
• Processes transactions on the bank’s operating system(s)
• Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc.
• Removes deposits from, and counts and balances cash in automated teller machines and night depository
• Rents safe deposit boxes and opens new accounts
• Performs other assigned duties essential to the operation of the branch
• Occasionally “fills in” for other branches at the request of management
• Completes end of day branch balancing and reports
• Actively participates in community service and consistently represents Dime Bank in a professional manner.

Knowledge, Skills, Requirements:

Requires at least a high school diploma or its equivalent, one or two years of job related experience, and an adherence to the bank’s training policies and requirements.

• Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• First-rate supervisory skills
• Top-notch communication skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Initiative
• Ability to work closely and harmoniously with others in a busy environment

Physical Demands and Condition Requirements:

• General office environment
• Standing for extended periods of time
• Ability to lift bags of coin

Equipment Used:

• General office equipment, i.e., calculator, photocopier, etc.
• Computer
• Coin machine
• Bill counter
• Check filmer

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.