Job description

Job Description: Manage the scheduling system for all groomers through an in-depth client intake process and strategic planning.

About Us: The Sudsy Puppy is a locally-owned and operated, upscale pet grooming salon and retail boutique offering a full range of grooming services and pet accessories. We pride ourselves on providing a peaceful, safe, and clean experience for our clients AND our employees. We strive to create a positive work environment where employees feel appreciated and valued. You spend a large portion of your day with us and we want to make sure that time is enjoyable and rewarding.

About the Role: You will help distinguish our company with professionalism, best practices, and deliverables that build customer loyalty. Among the responsibilities of the position are:

• Appointment scheduling: You will use an online database to coordinate client and groomer’s schedules to achieve a mutually desirable appointment.
• Maintaining client records: You will use the online database to update vaccination status and record specific client needs such as medication and special accommodations.
• Client communication: You will respond to email and phone inquiries, discuss services and pricing with clients, educate them on best practices of coat care and maintenance, and follow up with new and existing clients for input on their grooming experience.

About You: The ideal candidate will have the following skills and experience:

• strong verbal and written communication skills,
• competent computer skills,
• pet care knowledge/experience, and
• the ability to identify dog breed coats.

Benefits of Being Part of The Sudsy Puppy Team: On top of enjoying working with a group of hard-working professionals, as an employee you will also enjoy the following benefits:

• Health insurance for full-time employees (medical, dental, vision)
• Paid time off, 401(k), life insurance
• Flexible schedule, tuition reimbursement, employee discount
• Annual bonus (if terms and conditions are met)

If you are ready to join our team, apply online here. We are open to part or full-time applicants but you must be able to work the hours of 8:00 AM to 4:00 PM two to three days a week and must be available three Saturdays per month.

Job Types: Full-time, Part-time

Pay: $17.50 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Crofton, MD 21114: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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