The Walker Art Center has an immediate opening for a part-time Gallery Assistant to join our enthusiastic and talented Public Engagement, Learning and Impact team.

RESPONSIBILITIES

Customer Service:

• Places the highest priority on customer service.
• Acknowledges and/or greets visitors and staff in a friendly and welcoming manner.
• Helps create an inclusive and welcoming environment. Embraces the diversity of others.
• Pro-actively addresses needs of our guests. (Empowered to act)
• Answers questions courteously and accurately.
• Focused and engaged while in the galleries when protecting the artworks.
• Remains alert and ready to help while on duty.
• Able to provide visitors with at least three key talking points on each exhibition, artwork or artist.
• Able to discuss at least two works in each gallery with visitors.
• Keeps current about Walker programming and events—stays current by reading WALKER magazine, exhibition summary sheets, and other informational materials (i.e. Card Catalog information guides, Art on Call stops, exhibition didactics)
• Able to provide directions and support to guests with disabilities
• Attentive to safety and security issues.
• Handles guests/supervisor feedback in a positive way.
• Is able to work through obstacles or complaints in a productive and meaningful way. (De-escalates challenging guest service situations. Clear understanding of conflict resolution, empathizing and effective listening skills.)
• Communicates consistently with supervisors.

Helps to protect and maintain the Walker’s collection.

• Closely monitors the museum’s galleries and public spaces to ensure the security & safety of our staff, visitors and collection.
• Attentive to safety and security issues.
• Explains museum guidelines to visitors in a positive and understanding way. Takes pro-active steps to protect the art.
• Reports any art incidents to the chief guard and documents appropriately.
• Establishes clear understanding of individual security needs of each exhibition.
• Is familiar with all WAC emergency procedures.
• Monitors safety conditions within the museum and communicates safety concerns to supervisors.

Qualifications:

Professional demeanor and a strong customer service orientation. Ability to work collaboratively and cohesively with others. Strong work ethic with demonstrated initiative and integrity. Must be able to stand for long periods of time.

SCHEDULE AND COMPENSATION

15-18 hours per week; $16.48/hour, non-exempt; Wednesday through Sunday (Including evenings, as late as 10pm). Weekend availability is mandatory.

This position is covered by the American Federation of State, County & Municipal Employees (AFSCME) labor contract.

The Walker is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals.

The Walker Art Center requires all employees to comply with our COVID vaccination policy, which requires staff to be fully vaccinated or test every 6 days. The Walker Art Center is an equal opportunity employer and will consider request for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.