Candidates will assist customers with various banking needs, offer product information and provide exceptional customer service while presenting a positive image of the Bank. This position meets the needs of customers by providing quality service in the receiving and paying out of money, and accurate record keeping of money and negotiable instruments involved in the bank’s various transactions. Must be available for Saturday morning hours.

Roles and Responsibilities:

• Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment
• Assist customers with inquiries regarding their balances, statements, general information, etc.
• Ensure all customers have been fully assisted
• Use integrated teller and customer data base software to verify customer information and answer questions they may have about their account
• Process loan payments, savings bonds, cashier’s checks, and registration stickers
• Handle checks and cash for deposit; verify amounts and examine checks for endorsement before processing
• Promptly answer, screen, and forward incoming phone calls no later than third ring
• Assist and transfer customers to the correct department by using the employee/department directories
• Must obtain four qualified customer product referrals per month
• Cross sell and/or refer applicable bank products via the telephone or to customers in person
• Maintain a clear understanding of when to put a “hold” on funds and know how to explain that to a customer
• Capture images on the NDP machine
• Adhere to cash handling policies
• Process deposits from the night depository box and mailed deposits
• Adhere to dual control policies
• Issue Ace /Gift cards
• Re-pin debit cards
• Have in-depth knowledge of bank products and services
• Knowledgeable of all regulatory standards
• Complete all training and online testing requirements as assigned
• Have knowledge of and uphold all bank policies and procedures
• Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other policies relevant to your position
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point).
• Experience using Web Teller and check imaging software preferred

Education/Experience Requirements

• High school diploma or equivalent

Additional Requirements

• Excellent customer service skills
• Ability to communicate effectively with customers and coworkers
• Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Excellent Stress Management/Composure skills
• Problem Solving/Analysis skills
• Strong attention to detail
• Strong time management and organizational skills
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision

Attendance Requirements

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
• The employee may occasionally lift and/or move up to 25 pounds