Job description

About us

Tru by Hilton- Frisco is a small business in Frisco, TX. We are professional, fast-paced and engaging.

Our work environment includes:

• Growth opportunities

We are looking for a Front Desk Manager to join our team and oversee the daily operations of our front desk. The successful candidate will be responsible for managing the front desk staff, ensuring customer satisfaction, and providing administrative support. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments.
• Motivates staff within all hotel departments and establishes a productive working environment for hotel.
• Confirms, cancels, and modifies reservations as needed.
• Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
• Ensures agents use the appropriate walk-in sales strategy.
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
• Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Maintains rewards recognition systems.
• Fulfills Manager on Duty shifts.
• Completes any other duties assigned by Management.
• Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage Hour laws. Note: Other duties as assigned by supervisor or management

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience (Preferred)

Work Location: In person

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