Job description

We are looking for a Front Office Coordinator / Medical Receptionist to join our growing team in Westerville, OH. This will be a full time, full-benefits, 40 hours a week position The hours will be Monday - Thursday 8:00am - 5:00pm and Friday 8:00am - 1:00pm

The Medical Receptionist will support the overall functions of Front Desk and Clinical Departments to ensure that all patients are properly checked in and out of the clinic, daily labs and radiology services are provided, patients are scheduled accurately, assist with all the clerical duties of the Front Desk, ensure patients’ needs are met in a timely manner and contribute to the overall quality of services.

Responsibilities:

· Maintains lobby/front desk cleanliness and organization, including keeping water, coffee supplies, etc., full for patient use.

· Responsible for managing incoming phone calls regarding scheduling, initial billing questions, and other inquiries in a professional and courteous manner.

· Scans documents and uploads into patient charts.

· Greet and check-in patients, collect co-pays and balances.

· Utilizes the nAble software to schedule appointments for patients by matching physician availability with patients’ preferences in terms of location, date, and time.

· Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.

· Prepares patient charts in advance (i.e. next day prep sheet and associated preparation tasks) each day. Is knowledgeable in aspects of infertility diagnostic testing and treatment, as related to scheduling guidelines and financial policies, as outlined in the Front Office Manual.

· Prepares insurance submission forms for out-of-network lab services for patients paying self-pay rates due to AARL being out of network.

· Provides information to patients regarding unpaid balances as recorded by billing staff.

· Has a basic understanding of contracted insurance plans (by facility) and how participating/non-participating plans impact fees (i.e. UHC vs BCBS for AARL).

Requirements

• High school diploma and at least 2 years of experience in a business office in the healthcare field
• A minimum of two or more years’ related experience in physician billing with particular emphasis in charge entry or equivalent combination of education and experience.
• Ability to use Microsoft Office Suite software proficiently. Must be competent with basic computer operating skills. Must have the ability to utilize the internet and basic typing skills of 45+ WPM.
• Experience with an Electronic Medical Record system preferred
• Superior customer service & phone skills required
• Basic knowledge of insurance, medical billing & collections preferred
• Knowledge or interest in women's health and/or infertility is a plus

Benefits:

· Competitive Medical, Dental, Life, and Vision Plans

· Health Savings Accounts and Flexible Spending Accounts

· Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)

· Basic Life and AD&D

· Telemedicine

· Career advancement opportunities

· 401k match program

· 15 days of PTO

· Seven Paid Holidays plus two Floating Holidays

· Collaborative and family-like culture and fun teambuilding events

Diversity & Inclusivity:

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Westerville, OH 43082: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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