Job description

RAYUS Radiology is looking for a Front Office Associate to join our team in Springville. As a Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. This will be a full-time Monday-Friday 10 am - 6 pm shift with a monthly Saturday rotation 7:00am-8:00pm. Bilingual in Spanish highly preferred, but not required.

You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with. We are looking for someone with an excellent personality and top-notch customer service skills, as you will be working directly with the patients.

Essential Duties:

Create a positive experience for every customer, every day by believing in and practicing our core values of going above and beyond, being the beacon, doing the right thing, being brighter together, passion for compassion, and inspiring excellence.

(65%) Registration

• Greet and check-in patients scheduled for imaging services; register demographic information and processes payment plans and copays
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Keep a positive and empathetic attitude
• Inputting faxes from electronic queue
• Handling many different tasks simultaneously

(25%) Scheduling

• Schedules patients and enters orders
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Accurately maintains patient records within radiology information system (RIS)
• Maintains an up to date and accurate pending-scheduling list
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines

(10%) Performs other duties as assigned

Please see our website or view the video below to learn more about Rayus Radiology.

rayusradiology.com or https://youtu.be/vilpyjcGNQo

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overtime
• Rotating weekends
• Weekend availability

COVID-19 considerations:
Staff is required to wear a facemask. Patients are pre-screened prior to their appointment.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person

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