Job description
Are you an experienced hotel Front Desk Associate, looking for a growing management company with room for advancement? Then Lexington Hotel Group would love to talk with you! We are looking for a Front Office Task Force Supervisor. The job includes:
Assist our hotel portfolio with a variety of shifts.- Become knowledgeable of company polices and procedures including brand standards.
- Approach all encounters with employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary based on hotel needs.
- Maintain high standards of appearance, grooming, which includes uniform, nametag, while working.
- Monitor and direct personnel based on hotel needs.
- Ensure employees at all times are attentive, friendly, helpful, and courteous.
- Conduct interviews for open positions.
- Handle employee and customer complaints.
- At times you will assume the role of department head and coordinate ordering and scheduling.
- Create, design and implement training programs.
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