Job description

About Us:
The Medical Eye Center is a doctor-owned ophthalmology practice that has served New Hampshire for over 40 years, offering cutting-edge and state-of-the-art technology to provide the best in patient care. Our mission is to provide a professional environment that promotes hospitality, collegiality, and communication to secure the best possible outcomes. We are seeking a receptionist/scheduler to join our established team. We offer on-the-job training and a competitive compensation package.

Primary Duties and Responsibilities:

• Greet patients and vendors upon arrival to the office
• Schedule patient appointments
• Make outgoing calls for co-managed appointments with outside doctors
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
• Copy/scan insurance cards and any other needed information
• Field incoming calls as needed
• Describe policies and procedures to new and established patients
• Check out patients after they've seen the physician; schedule return visits as needed
• Open and sort incoming mail and deliver to appropriate resources
• Copy, scan, and mail documents and forms as needed
• Assist with the copying of forms and keeping the front desk up to date
• Attend and participate in staff and department meetings
• Faxing office notes to referring physicians
• Other duties as assigned by the manager

Qualifications:

• Strong computer skills are necessary
• Able to handle stressful situations
• Able to prioritize tasks
• Strong communication skills
• Strong secretarial skills
• Strong telephone skills
• Empathetic personality giving attention to patient's needs and concerns
• Medical office experience (preferred but not required)
• Willingness to cross-train in different areas
• Willingness to travel to other office locations between Manchester, Bedford, and Nashua
• Ability to maintain positive relationships with physicians and other staff members

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Manchester, NH 03104: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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