Job description

Berkshire Healthcare Systems, Inc.

Criteria based Job Description

Receptionist

______________________________________________
Classified: Non-exempt Salary Grade/Level:

Reports to: Administrator Date: March 2018

Job Description

_____________________________________________________________________________

Summary:

The primary purpose of this position is to perform assigned administrative duties in accordance with established procedures, and as directed by the supervisor, to assure that a successful, viable, administrative program is maintained at all times.

Essential Job Functions:

• Type, file and distribute correspondence as directed.
• Answer telephone, make appointments, run errands, take and deliver messages, etc., as directed.
• Sort, distribute, and route incoming mail to appropriate residents, departments, and/or personnel.
• Maintains postage meter in facility.
• Orders supplies and schedules repairs and maintenance for all office machines.
• Type letters, reports, statements, minutes of meetings, agendas, etc., as necessary/directed.
• Maintain files and other records as directed.
• Receive and screen office visitors and telephone calls as necessary.
• Perform admitting, reception, telephone and/or switchboard duties as necessary/directed.
• Perform unscheduled administrative task as directed.
• Serve as secretary to various committees of the facility as necessary/directed.
• Other related duties and responsibilities that may become necessary to meet the needs of the facility.

Qualifications:

• Must possess, at a minimum, a high school diploma or equivalent.
• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, visitors and the general public.
• Must possess the ability to work harmoniously with other personnel.

• Must be able to follow written and oral instructions.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as to be willing to handle residents, staff and visitors based on whatever maturity level they are currently functioning.
• Must be knowledgeable in secretarial duties, use of equipment, etc., related to secretarial functions.

Physical Requirements and Working Conditions:
Will meet all physical requirements of the position as identified by the facility policies and procedures related to functional job analysis.

Other Duties:
Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Signatures:
Employee signature below constitutes employee’s understanding of the requirements, essential job functions and duties of the position.

Employee: ____________________________________________ Date: _______________________

Manager: _____________________________________________ Date: _______________________

Berkshire Healthcare Systems, Inc.

Physical and Sensory Requirements

Receptionist, Secretary, Administrative personnel

Physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job.

Gross Motor Skills move within confined spaces

maintain balance in multiple positions

reach below waist

reach out front

wrist rotation

twisting

repetitive bending

side bending, forward bending

overhead lift/pull down

overhead reach

stair climb

stooping

walking

sitting

kneel

stretching

Smell detect body and environmental odors

Copy machine, fax machine, calculator, laminator, label maker, binding machine, multi-line
Machine, Tools, phone,
Equipment & work typewriter, computer and related software, pencil sharpener, printer, file cabinets, three hold
aids punch

stapler

Physical endurance ability to stand/walk/sit up to 60% of the shift

ability to walk up and down 1 - 2 flights of stairs as often as 3 times per shift

ability to lift, carry, push, pull, kneel bend, balance up to 33% of the shift

fine dexterity - computer keyboard, mouse, calculator, telephone keypad, writing, 66% of shift

ability to reach, overhead reach, handle, climb up to one hour per week

Physical Strength push using 4 wheel cart up to 20 lbs. occasionally, 21-40 lbs. occasionally

pull using a 4 wheeled cart up to 20 lbs. occasionally, 21-40 lbs. occasionally

stand up lift from/to floor and waist level up to 10 lbs., occasionally, 11-25 lbs. occasionally

level lift using 4 wheeled cart up to 10 lbs. occasionally, 11-25 lbs. occasionally

weight carry from 4 wheeled cart up to 10 lbs. occasionally

overhead lift/pull down up to 10 lbs. occasionally

overhead reach occasionally

forward reach frequently

stooping occasionally

forward bending occasionally

twisting frequently

ladder climb occasionally

walking frequently

sitting frequently

balance frequently

stand frequently

simple grasping i.e., lifting & manipulating objects weighing less than 8 lbs. occasionally

firm grasping i.e.., lifting and handling objects weighing 5 lbs. or greater occasionally

fine manipulation i.e. keyboard, mouse, keypad, handwriting, page turning, sort, file frequently

eye/hand coordination i.e.. keyboard, mouse, keypad, handwriting, page turning, sort, file
frequently simple grasping, pinch, twist, squeeze, pushing, pulling, fine manipulation, firm grasping,
Fine Motor Skills hand/eye

coordination, fine dexterity, neck range of motion

Reading ability to read and understand written documents

Vision reading, computer monitor, observing work activities

Hearing hear normal level speaking sounds with personnel, general public and on the telephone

Environment Noisy/distracting environment

Communication interacts face to face with others

communicates via telephone with individuals

speak and write English fluently

listen and understand spoken and written English fluently

Mobility frequently twist/bend/stoop/squat/walk/kneel

move quickly (i.e., response to an emergency and drills)

climb stairs

Neck range of motion static neutral position frequent

flexing occasional

rotating occasional

extending seldom

Emotional Stability adapt to changing environment/stress/time pressures

focus attention on task and frequent change of tasks

cope with strong emotions in others (i.e., anger, stress, hostility)

perform multiple tasks simultaneously

respond to the unexpected (i.e., death, emergencies)

maintain emotional control

noisy/distracting environment

function effectively with constant interruptions

function independently and the ability to work effectively with residents, personnel, support

agencies and with others as part of a team

Math add/subtract/multiply/divide

tell time/count

Visual see objects up to 20 feet away

use depth perception

use peripheral vision

Problem solving know the difference between serious and minor problems

apply knowledge and skill

organize and use information

Interpersonal Skills establish appropriate relationships with clients, families and coworkers

respect cultural differences in others

handle interpersonal conflict

Occasional 0 - 33% of the time

Scale Frequent 34-66% of the time

Constant 67-100% of the time

Rev 9/2012

Job Type: Part-time

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Holyoke, MA 01040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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