Summary of Duties:

This position is primarily responsible for greeting and checking in patients in a busy medical office, and supporting providers, staff, and administrators by performing the following duties:

Duties and Responsibilities:

• Answers busy, multi-line phones to determine the purpose of callers, and forwards calls to appropriate personnel or department.
• Determines the need for escalation of certain calls (Priorities), and pages or calls the appropriate person/persons
• Ensures proper insurance referrals are in place in the patient chart at the time of check-in, as well as checking the patient’s current eligibility on insurance presented
• Accepts copays, payments on accounts, and payments for procedures and provides the patient with a receipt for their payment
• Balances their cash and other payment forms collected, as well as petty cash at the end of each shift. Brings to Front Desk Supervisor for the appropriate sign-over of cash collections.
• Scans in new patient forms and updates demographics, insurance, and other information in the EMR as directed
• Responsible for maintaining a tidy waiting room area, ensuring that all magazines, pamphlets, and publications are straightened, distributed, and available for the patients.
• Other receptionist and secretarial duties, as directed.

• At least one year of experience with similar job functions in a healthcare setting, or an equivalent combination of education and experience.
• EHR/EMR experience preferred; familiarity with Microsoft Office, Excel, and Outlook is preferred.