Job description

Shift: Weekend Nights Only, 11:30 a.m. - 7:30 p.m.

Summary:

As the “face” of organization, the Front Desk Assistant is responsible for the daily operations and functions of the front desk, which includes greeting visitors, processing their entry into the building, answering their questions, and directing them to their location.

Duties and responsibilities:

• Greets visitors with a smile and engages in lighthearted conversation. Answers questions and directs individuals to their desired location or room number when required.
• Manages ingress into the building and egress out of the building. Denies access to suspicious individuals. Monitors residents and prevents elopement through the front entrance. Prevents alarmed residents from exiting the facility and call a Nurse Station for assistance.
• Monitors the sign-in Kiosk and ensures all visitors and staff sign in upon entry before proceeding into the facility. Assists individuals with Kiosk sign-ins.
• Performs COVID-19 screenings when directed before staff and visitors are permitted to proceed to their desired locations.
• Observes and monitors the facility’s security cameras. Alerts the appropriate individuals with any suspicious activity.
• Manages caller flow, screens callers, and directs phone calls to proper extensions.
• Ensures preparedness during fire drills and alarms. Guides individuals to the lobby Standby Area during fire drills. Obtains individuals’ signatures.
• Monitors fire alarm panel for alarms and error messages. Immediately notifies appropriate personnel when alarm or error message is displayed.
• Confirms pet vaccination records for visitors arriving with pets. Creates pet passes for pets entering the building.
• Distributes paycheck statements and obtains employee signatures. Mails out statements that are not picked up within 7 days of pay day.
• Sorts facility mail, resident mail, and other documents discretely. Places mail and other documents in the appropriate mail slots in the Administration office.
• Maintains adequate levels of stock and supplies necessary to do the job.
• Distributes job applications to prospective applicants. Maintains a readily available supply of employment applications.
• Maintains up to date telephone listings.
• Provides general clerical assistance, carries out written and oral instructions, and performs other duties as required.

Required Qualifications

• High school diploma or equivalent.
• Reception or front desk experience desired.
• Experience using PBX and VOIP phone system functions, such as forwarding, holding, and three-way calls.
• Knowledge of and experience using a variety of office machines and equipment.
• Proficiency using Microsoft Office Suite products (e.g., Excel, Word, PowerPoint)
• Proficient typing ability a plus.
• Proficiency using Pitney Bowes postage meters desired.
• Ability to deal with individuals in a tactful manner with a cheerful and friendly disposition.
• Ability to multitask.

Job Type: Part-time

Pay: From $18.00 per hour

Shift:

• 8 hour shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Stroudsburg, PA 18360: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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