Job description

The Tru by Hilton / Hampton Inn & Suites Charlotte Airport (Dual Property) is looking for outgoing and professional Front Desk Agents. This brand new dual-brand hotel has 219 guestrooms featuring essential business amenities including Hilton’s four-zone lobby with work spaces, in-room entertainment, a 24/7 market, Full Lobby Bar, 24/7 Airport Shuttle, and a modern fitness center.

We are looking for the following shifts:

***7:00am - 3:00pm***

Requirements:

Open to Mid and PM Shifts

Weekend Availability Required

Full-Time and Part-Time positions available!

*Hilton Experience preferred, but not required.*

Performs customer service functions related to guest registration, reservations and process all payments according to established hotel requirements. Provide information and services to any quest or visitor in a friendly, professional manner.

Essential Duties and Responsibilities

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Communicate with Housekeeping regarding VIP arrivals, room status, out of order rooms, room discrepancies and expediting vacant ready/clean rooms.
• Pass on pertinent information to team: group information, current selling strategy, follow-up required for guests or shift responsibilities.
• Assist team with training, supplies and support in order to consistently provide Brand quality service.
• Perform concierge duties as needed to assist guests with knowledge of local area and attractions.
• Register and assign rooms to guests during check in process.
• Issue room keys while following property security protocol and ensure guest’s ID.
• Make courtesy call to guests to assure their complete satisfaction with their room, etc.
• Keep records of occupied rooms and guests' accounts.
• Make and confirm reservations.
• Present statements to and collect payments from departing guests.
• Provide solutions to problems for guests, associates and management.
• Implement, monitor and carryout guest honors program.
• Clean, organize, and maintain lobby area (newspapers, coffee table, organize furniture, clean doors, windows, etc. as necessary).
• Post suite shop purchases.
• Verify guest information and ensure payment and credit limits.
• Close and balance shift. Count drawers and verify accurate deposit drop after each shift.
• Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Complete incident reports to document all Security/Loss Prevention related incidents in the absence of manager.
• Perform other duties as required.

Requirements
Qualifications:

• Customer service experience is required, preferably in a hotel or related field
• High school diploma or equivalent required
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with constant guest interaction
• Must be able to multi-task
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.
• Must be 18 years or older'

'Work Remotely No

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Education:

• High school or equivalent (Required)

Experience:

• Hilton: 1 year (Preferred)
• Front Desk: 1 year (Required)

Work Location: In person

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