Job description
If you strive to be "The Best", we want to hear from you! Apply today at www.citygatecentre.com/employment and be sure to take advantage of the $250 signing bonus we're offering for this position! *90 Day Waiting Period Applies!
Department: Front Office
Reports to: Front Office Manager
Status: Non-Exempt
Compensation: $16/h
Role Summary:
Personal Hosts function in a multi-capacity traditional role of Bell Person, Welcome Agent, and Concierge. Personal Hosts are the primary liaison between the guests and all other hotel services, and they are responsible for the consistent delivery of guest requests. Handoffs are minimized to the degree that a guest’s only hotel contact may be his/her Personal Host.
Responsibilities:
Welcomes guests as they arrive and offers personal assistance throughout their visit.
- Acquires and relays information that personalizes the guest’s stay.
- Creates a ritual experience around arrival and departure.
- Conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures.
- Offers the Personal Hosts business card at the end of the Welcome Ritual.
- Fulfills traditional concierge and bell person roles.
- Rooms the guest by:
- Transporting luggage to the room
- While escorting the guest make conversation and pick up clues that will personalize the guest’s stay
- Describe all facilities and note hours of operation
- Explain feature and functions of the guest room- i.e. nightlight, iPod docking, emergency evacuation procedures, etc.
- Answers Welcome Desk telephones and handles special requests, questions, complaints, and problems.
- Handles guests’ messages and mail (if applicable).
- Utilizes the FLASH report and Outlook calendar (i.e. selling status)
- Understands applicable emergency procedure and evacuation protocol
- Follows credit policy and procedures of the hotel.
- Be familiar with all aspects of the hotel.
- Maintains close and harmonious working relationships with all hotel departments.
- Maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests.
- Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology.
- Transports guests and associates in company vehicles.
- Understands applicable emergency and evacuation protocol.
- Performs related duties as assigned.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Minimum Qualifications:
Education
- High school diploma or equivalent education
Experience
- Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important.
Skills
- Excellent verbal and written skills
- Neat and clean appearance
- Ability to follow through impeccably on details.
- Great enthusiasm and passion for making people happy.
- Ability to work in a team environment
- Must have a flexible schedule and be available to work nights weekends, and holidays.
- Must possess a valid Driver’s License and a clear motor vehicle record.
Physical Requirements
- Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation
- Must be able to bend, stoop, squat, and stretch to fulfill job duties
- Must be able to lift up to 30 lbs regularly, and up to 50 pounds on occasion.
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
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