Southwest Valve and Equipment possesses over 50 years of technical know-how in large scale water, wastewater projects, and essential equipment. Proudly serving California, Nevada, Arizona, and New Mexico.

The Field Service Technician role will support Southwest Valve & Equipment and the related product and service lines. This person provides customers with technical assistance, consulting services, quotes jobs, provides training, and acts as liaison between customers and the Company sales team.

• Plan and coordinate activities concerned with investigating and resolving customer reports of technical problems.
• Represent the Company in the support of product startup, warranty service and billable repair.

This position will help cover the Southern California territory, this role requires travel to customers site locations as well as occasional travel to other areas in the Southwest.

• Analyzes, reviews, and inspection of findings to determine source of problem, and recommends repair, replacement, or other corrective actions.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provide start-up/commissioning services or other training to customer.
• Quote jobs when applicable
• Capable of performing mechanical, electrical, and hydraulic service on valve products and perform adjustments and making evaluations relating to function on vendor manufactured actuators, accessories, and control systems.
• The position also assists management in sales, field service and warranty issues.
• Primary work hours will be Monday through Friday.
• Work hours will vary based on customer requirements.

Required Skills:

• Technical degree from two or four-year college or equivalent work experience
• 1+ years of related field technician experience
• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge.
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise.
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review.
• Proven ability to initiate and maintain strong working relationships with internal and external customers. (Ex. Working with Company Engineering and Sales team to ensure all customer contacts are knowledgeable of customer activity)
• Must have good technical aptitude & be able to read and interpret drawings.
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills.

Desired Qualifications:

• Working AUMA and Rotork Actuators, AWWA and Industrial Valves
• Knowledge of PLCs, actuators, and control systems
• Maintenance certifications demonstrating a desire to maintain knowledge of current and new best practices.
• Examples of certifications are: Certified Maintenance & Reliability Technician (CMRT) Certificated Maintenance & Reliability Professional International Maintenance Institute (IMI) NOCTI certification.