Job description
Location: Cedar Rapids, IA (Including Waterloo, Fort Dodge, Mason City, Algona, Storm Lake, Ames and Clear Lake) – Applicants MUST live in the state of Iowa.
Field Service Tech’s will be travelling LOCALLY to multiple sites to complete jobs every day.
Position Summary
If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games.
We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays, and PTO (Paid Time Off) dental and vision benefits.
If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.
We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work
What you would be responsible for:
Providing an uncommon and exceptional customer experience using your technical skills
Communicate the value of our services and match products with customer needs
Build and maintain strong, long-lasting customer relationships
Solve your customers’ challenges the first time
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- On call
- Weekend availability
Application Question(s):
- Are you okay submitting to a background check and drug screen?
Experience:
- Computer skills: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
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