Does this sound like you? You’re flexible, adaptable, and have strong communication and leadership skills; well-organized, compassionate, and understanding; assertive and able to make independent decisions in crisis situations. You're committed to assess vulnerable adults needs; develop an appropriate service plan; gather, interpret, and compile information; and offer appropriate services to address health and safety needs. And you know what? You might be exactly who we’re looking for.

Customer Experience: It's Our Business, It's Our Passion .
The Chesterfield-Colonial Heights Department of Social Services is hiring a Lead Family Services Specialist II – Adult Services to support the Adult Services program.

What You Do and How You Do it:
Effectively manage caseload which includes complex cases; ensure that the client needs are assessed adequately and that services are delivered to meet those needs; demonstrate management and supervision skills; prepare for and effectively train new workers in Adult Services program; develop well documented service plans and complete case reviews in a timely manner, and clearly state the treatment plan and objectives for the client; written and oral reports are concise, accurate and presented effectively; use community resources effectively and appropriately as part of the overall service delivery; participation in training reflects a higher level of intervention to more adequately serve the clients; and attends and prepares for meetings/conferences on a regular basis.

You will provide case management to a caseload of adults, orient new staff, supervise the team in the absence of the supervisor, manage the Adult Services Programs to include Companion Services, Assisted Living Facilities / Auxiliary Grant and Adult Protective Services, review budget, ensure data compliance, and provide support to staff. You will assist in planning and developing policies and procedures and evaluating service effectiveness as well as apply knowledge of Virginia policies in Adult Protective Services and stay up to date as things change. You will also facilitate delivery of services via family services specialists, providers and caregivers; and develop and coordinate acquisition of community resources for Companion, Adult Services and Adult Protective Services. You will provide on-call supervision to staff.

Here's What You Need:
Bachelor's degree in Social Work or a related human services field (social work, counseling, gerontology, guidance and counseling, family and child development, psychology or sociology); master's degree preferred; two years of experience in the human services field; or an equivalent combination of training and experience.

• Excellent leadership skills
• Ability to supervise staff
• Strong oral and written communication skills and solution focused
• Strong engagement, assessment, and interviewing skills
• Assertive and confident - especially when being challenged
• Independent thinker and decision maker
• Strong organization, time management and computer skills
• Ability to deal effectively with conflict
• Good personal boundaries and self-care

Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

The salary is $64,725 - $76,052, plus an attractive benefits package.

Real Talk
Each day is unpredictable and very different. Each customer encounter is unique. We'll be honest-this is intense. It's a stressful, high paced job with critical outcomes. You must be committed to serving customers and some of our families have experienced trauma. You will assist in the professional development of staff. You have the power to create positive change and have a direct impact on Adult Services. You must be flexible and comfortable with taking a leadership role and champion interventions that are implemented. You will work outside of normal business hours which include providing on-call supervision for emergencies 24 hours a day on a rotating schedule including weekends and holidays. Being a Lead Family Services Specialist in Adult Services isn’t for everyone, but if you are committed to making a real difference in the lives of others and are looking for a career rather than a job, we want you on our team.