Job description

The Executive Housekeeper at the TownePlace Suites by Marriott El Paso Airport will be responsible for the planning, direction, coordination, and execution of all activities and personnel within the housekeeping and laundry departments. This person is responsible for ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest level of service. The Executive Housekeeper will achieve desired outcomes through the creation, development, and maintenance of competent, motivated, and empowered staff. The Executive Housekeeper will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff daily.

Responsibilities:

• Inspect work performed to ensure that it meets specifications and established standards
• Plan and prepare employee work schedules
• Perform or assist with cleaning duties as necessary
• Investigate complaints about service and equipment and take corrective action
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Check equipment to ensure that it is in working order
• Inspect and evaluate the physical condition of rooms to determine the type of work required
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering
• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals
• Confer with staff to resolve performance and personnel problems and to discuss company policies
• Establish and implement operational standards and procedures for the department
• Recommend changes that could improve service and increase operational efficiency
• Maintain required records of work hours, budgets, payrolls, and other information
• Screen job applicants, interview, and hire new employees
• Oversee and manage in-house services such as laundry and public space cleanliness
• Advise the front office of rooms ready for occupancy
• Perform financial tasks such as estimating costs and preparing and managing budgets
• Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses

Requirements:

• High school degree (or equivalency) with Hotel or College training preferred
• Housekeeping supervisor experience in hotel housekeeping
• A strong understanding of operational controls, budgeting, forecasting, and scheduling
• Strong oral and written communication skills
• Experience working in a labor organized environment preferred
• Organizational skills and attention to detail
• Proficient in the use of Microsoft Office and customer management platforms
• Excellent time management
• Ability to multi-task and work in a fast-paced environment
• Strong leadership and communication skills
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

• MCR is the 4th-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $4.0 billion portfolio of 144 premium-branded hotels containing more than 21,000 guestrooms across 37 states and 102 cities.
• MCR has more than 6,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
• MCR and its corporate affiliates are equal opportunity employers. MCR and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
• For more information, please visit mcrhotels.com.

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