Job description

Job Title: End User Manager
Location: Remote
Duration: Full Time

Job Description

• Manage and run the tower End User Services tower (SCCM, Image management, Intune, Microsoft O365) Desktop Engineering, Remote support team and field services team.
• Experience in End user computing for 12 to 15 years
• Customer relationship management at Manager / VP level, able to articulate and put in right way.

Key Focus tasks to be followed.

• Customer Escalation POC
• BCP Planning Management
• Major Incident Management Participation
• Monthly Internal Call with Team (Onsite / Offshore)
• Monthly Exec Call Preparations
• New RFP / Proposals Management
• Client Mining
• Client Visit Management
• Knowledge Sharing Session
• Monthly Billing Management
• Contract & SOW Management
• New Initiatives
• Service improvement Plan
• Dispute Management
• Risk Management
• Automation Use Cases
• Manage internal team and motivation.
• Zero Security Incidents / Quarterly iSecurity Sessions
• Learning Management – Internal / External Trainings / Elevate (Wings 1 / Wings 2) / 100% Mandatory Course Completion / T Factor / TCS Lean Certification / iEvolve – Moving into Champion League (minimum)
• Succession Planning

Job Type: Full-time

Work Location: Remote

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