JOB SUMMARY:

• Associate can deliver care/service appropriate to patients/customers.
• Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record. Completes and prepares ED charts and provides copies as needed.
• Verifies all information for accuracy when registering and/or ordering patient tests. Coordinates bed control with appropriate hospital staff.
• Displays and maintains behavior which promotes excellent guest relations to patients, visitors, physicians and co-workers.
• Provides the billing department accurate information for the billing of patient accounts.
• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
• Provides patient and/or responsible party all required forms per departmental procedures.
• Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
• Performs similar or related duties as assigned.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

• Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record Complete and prepares ER Charts and provides copies as needed.
• Demonstrates the ability to verify all the information for accuracy when registering and/or ordering patient test. Coordinates bed control with appropriate hospital staff.
• Demonstrates the ability to provide the billing department accurate information for the billing of patient accounts.
• Demonstrates the ability to provide patients and/or responsible party all required forms per departmental procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record.
• Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file.
• Provides the billing department accurate information for the billing of patient accounts.
• Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
• Provides patient and/or responsible party all required forms per departmental procedures.
• Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
• Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.
• Performs all duties with HIPAA compliance guidelines.
• Performs similar or related duties as assigned.

EXPECTED BEHAVIORS:

• Outstanding customer service skills.
• Attentiveness to detail.
• Evidence of good grooming and professional conduct.
• Good communication skills both oral and written.
• Ability to maintain composure under stressful situations.
• Possess a sense of responsibility, initiative, honesty, and confidentiality.