DSHS ESA Public Benefits Specialist Lead
Job description
In this role, you will serve as a lead worker and support your supervisor by coaching Public Benefits Specialist staff, providing assistance for financial eligibility, and by providing focused training. You will also regularly conduct financial eligibility audits and ensure that current eligibility information and training are communicated with staff.
Snohomish County employees are eligible to receive an Orca Card for transportation needs.
Some of what you'll do:
Support Public Benefits Specialist staff who process cash, medical, and/or food benefits- Audit/review work of Public Benefits Specialist staff
- Maintain and review procedures for efficient workflow
- Verifies and establishes overpayments and complete referrals
- Investigate and resolve customer complaints
- Analyze oral and written information
- Educate stakeholders on public benefit programs and eligibility requirements
- Effectively communicate in a virtual setting and in writing with management, peers, direct staff and clients
- Ability to read, interpret and explain State procedures, memos and directives
- Have excellent knowledge of Cash, Food and Medical Programs, Community Services Division processes, and confidence in navigating ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections, and other related state programs as needed
- Capacity to make independent decisions based on the knowledge and correct interpretation of public laws and policies
- Flexibility to prioritize and perform multiple tasks with interruption
- Demonstrate leadership skills with the ability to adapt to each person’s learning and communication styles
- Work cohesively within an established team
- Keen on promoting a positive work environment that supports collaboration, transparency, trust, honesty, respect and accountability
Professionals with twelve months of experience as a Public Benefits Specialist 3
Please include the following:
- Resume
- Letter of Interest, no more than one page
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
NOTE: Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.
Questions? Please contact Elly.Price@dshs.wa.gov and reference #04014
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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