Job description

The Error Resolution Specialist position is responsible for reviewing, researching and appropriately adjusting tax documents and payments allowing them to post correctly to the taxpayers account. It is also responsible for examining, researching and correcting batches, documents and payments that do not pass system validation.

This position works a system identified list of errors, reviews taxpayer documentation and system calculations to determine the source of the error and correct the problem. This position is also responsible in identifying and correct the source of the complex problems, will interact with other divisions, customers and perform extensive research through all account periods and tax types to ensure accuracy when the problem is resolved. The position also researches payments that have been misapplied which requires extensive research of past payments, credits and billings.

• Performing detailed examinations of state tax documents
• Working with multiple screens on computers
• Analyzing and evaluating taxpayer claims
• Interpersonal relationships
• Oral and written communication

Skills Preferred

• Experience working in a fast paced production environment
• Ability to handle changing priorities to meet required deadlines
• Ability to do mathematical computations
• Ability to analyze data and make a decision

Experience Required

• One year office experience
• Google work space

Job Types: Full-time, Contract

Pay: $16.81 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Phoenix, AZ 85007: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is the best email to follow up with?

Experience:

• Office: 1 year (Preferred)
• Administrative: 1 year (Preferred)
• Document review: 1 year (Preferred)

Work Location: One location

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