Job description

We are looking for a hands-on Dock Hand with excellent customer service to join our team. We are a luxury vacation rental community and marina in Marathon. You would assist the daily operations of our 99-slip marina. Responsibilities include assistance with the daily marina tasks including helping guests arrive and depart from their dock, guiding guests over the radio, navigation, marina amenity cleaning, pressure-washing, package delivery to guests, assisting guests with golf cart rides and requests, pump-outs, and maintaining the marina.

To be successful in this role, you should have a good understanding of marina operations, excellent customer service practices, and time management. Ultimately, you will help ensure our marina operations run smoothly and that our guests' expectations for a welcoming, clean and safe environment are met and exceeded.

The flow of your day can vary based on business needs but will regularly include active, hands-on duties.

Responsibilities Highlights

• Assists other Dockhands in marina related duties such as securing boats to docks, connecting and monitoring utility services (power, water), black water pump out, waste disposal and facility sanitation.
• Provides the highest level of guest services, expedites any and all requests from vessels including transport of patrons and baggage to and from dockside, delivery of provisions and packages.
• Routinely operates golf carts and water vehicles and other various mechanized equipment.
• Responsible for marina security; provides general property watch and supports Resort property watch teams in their related efforts; reports disturbances in dock area to superiors and maintains general vigilance.
• Ensure compliance with safety, regulatory and sanitation policies

Guest Accountabilities:

• Coordinate Guest orientation;
• Greet all Guests upon arrival;
• Assist with developing repeat guest program and initiatives;
• Assist with advertising and promoting Marina's services and slips; and
• Working with the Dockmaster assist with pre-arrival communication for Guests;

Skills

• Stamina to handle the physical demands of the job; including working outside in hot and humid conditions
• Flexibility to work various shifts, including weekends and holidays
• Willing to train, customer service or marina experience preferred

Applicants must live in the local area, and be able to reliably commute to Marathon.'

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
Our commitment to providing a clean and safe environment has always been a priority, and is even more so now. We're happy to explain what we do to keep our staff and our guests safe.

Ability to commute/relocate:

• Marathon, FL 33050: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• boating: 1 year (Preferred)
• marina operations: 1 year (Preferred)

Work Location: In person

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