Further your leadership skills while assisting in providing a high level of customer service to the citizens of Wisconsin! The Division of Motor Vehicles is recruiting to fill a Field Services Supervisor (DOT Supervisor) located at the La Crosse Area Customer Service Center at 9477 Hwy 16 East, Onalaska, WI 54650.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment)
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

This DMV Field Services Supervisor position supervises 4 teams of DMV CSR staff located at the La Crosse Area Service Center along with 3, 20-hour offices (Prairie du Chien, Richland Center & Viroqua Service Centers). This position is responsible for the administration of the driver license, motor vehicle registration, and ID card programs at DMV service centers. Responsibilities include: assigning work schedules, reviewing financial reports including cash errors, identifying training needs, and approving leave requests.

Additional job duties include: analyzing issues for consideration in new legislation or division policies and plans, developing process improvement efforts, encouraging staff to achieve unit goals, conducting performance evaluations, handling discipline issues, developing and monitoring budgets, and special projects as assigned.

This position is in schedule-range (81-03) with an annual salary of $62,400-$74,880, plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Supervisors working in our Bureau of Field Services may perform driver license examining and will be required to possess and maintain a valid driver license.

Supervisors are required to travel throughout their assigned service area on an independent and regular basis. Additionally, occasional travel throughout the state to attend meetings, trainings, and other individual assignments is also required.

Qualified applicants will have experience with all the following:

• Developing, implementing and measuring process improvement efforts
• Training and improving performance of staff including providing guidance and feedback
• Interpreting, analyzing and applying complex information, such as laws, rules or policies and arriving at conclusions or recommendations

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Assigning and delegating work
• Coordinating work processes between different work units or areas
• Approving and modifying work schedules
• Developing program or project goals
• Responding to and addressing employee discipline problems
• Leading and coordinating meetings
• Interpreting personnel related policies and procedures
• Conducting evaluations of performance and recommending appropriate action if necessary

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions can be directed to Rebecca Ott at Rebecca.Ott@dot.wi.gov

The deadline to apply to this position is 11:59pm on Monday, May 15, 2023.