Job description

JOB DESCRIPTION

Budtender

Berkeley Patients Group (BPG) is the nation’s longest continuously operating cannabis dispensary. Our commitment to legal integrity along with our mission to provide compassionate care, has made BPG one of California’s most reputable and successful dispensaries. BPG operates in full compliance with California’s medical and adult use cannabis laws and is regarded as an industry leader in self-regulation and the development of industry best practices. We provide quality-controlled cannabis to our customers in a safe, comfortable and welcoming environment.

As a Dispensary Specialist, you are responsible for delivering consistent, exceptional, high quality customer service to each and every customer. The Dispensary Specialist assists customers with selecting products, processes transactions efficiently and accurately, keeps the Dispensary adequately stocked to facilitate daily business, and maintains a sanitary environment for members and staff. The Dispensary Specialist reports to the Dispensary Manager.

For all of our staff positions, we are looking for individuals who can provide consistent, professional service, demonstrate respect and support for fellow staff members, and acquire expert knowledge about cannabis and its applications.

Must be 21 years of age to apply.

Key Responsibilities

• Creates and maintains a welcoming atmosphere for all customers of BPG
• Greets all customers in a friendly, professional, and hospitable manner; complies with BPG’s dress code requirements
• Provides excellent customer service while performing duties
• Educates customers on facility use and BPG policies
• Cleans and organizes shelves and prepares product displays
• Stocks the dispensary throughout the day; verifies that products are correctly priced
• Interacts with members in a compassionate manner by carefully listening to their needs and suggesting products accordingly
• Maximizes sales by demonstrating excellent product knowledge, including proper use and dosage guidelines
• Uses POS system, ATM terminals, and Rewards card terminals to accurately and correctly record transactions
• Upon request, provides customers with information about laws and current events related to cannabis, as directed
• Communicates operational concerns promptly to Shift Leaders and our Dispensary Manager, to allow for maintaining the proper mix of available products, ensuring that digital menus are up to date, and that all members are able to receive service in a timely manner
• Executes opening and closing responsibilities
• Assists in maintaining facilities throughout the day
• Must be flexible and able to be scheduled as needed, including mornings, nights, weekends and holidays
• Other tasks as assigned by the Dispensary Manager

Education and Experience

• High School Diploma or GED
• Minimum one (1) year of direct customer service experience in retail, healthcare, or healthcare related environments

Required Knowledge,Skills and Abilities

• Demonstrate ability to flexibly engage with a diverse customer base, using skills in active listening and verbal communication to identify and resolve customer service issues
• Demonstrate ability to multi-task with attention to detail and remain focused in a very busy, fast-paced work environment
• Demonstrated ability to maintain a balanced performance between periods of high and low activity
• Track record of punctuality and minimal absenteeism
• Demonstrated ability to quickly grasp operating policies and procedures, products, patient needs, and legal issues
• Knowledge of basic math calculations and weights and measures
• Knowledge of basic computer functions (PC Platform, POS system)
• Ability to provide exceptional customer service
• Strong communication skills both verbal and written
• Attentive to details
• Ability to listen and focus
• Ability to effectively cope with change

Physical Demands

• Regularly required to use hands to finger, handle, or feel
• Required to walk, talk, and hear
• Ability to stand for up to four hours at a time
• Occasionally required to stand, climb, balance, stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move objects up to 40 pounds
• Expected to possess the specific vision abilities required by this job, which includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• No cannabis allergies

Other Information

• Department: Dispensary
• Report To: General Manager
• FLSA Status:Full Time, Non Exempt, Hourly

Working at BPG

• Competitive wages
• Medical, dental, vision benefits for full time employees
• Paid Time Off (PTO)
• Sick Time
• Optional 401(k) retirement plan
• Optional commuter benefits program
• Employee discount

BPG is a values-driven company. We search for staff members who can commit to the values of leadership, compassion, integrity, service and community. BPG is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, the presence of mental, physical, or sensory disability, sexual orientation, or any other basis prohibited by federal, state, or local law. We also provide reasonable accommodations to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job functions, as required by federal, state, or local law.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person

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