Passionate about making a difference in the world of cancer genomics?

With the advent of genomic sequencing, we can finally decode and process our genetic makeup; however, computer technology has had limited impact in healthcare. With the expansion of multi-modal healthcare data and recent advancements in AI, that's about to fundamentally change. Tempus is a healthcare technology company at the forefront of that change to leverage data to improve patient lives.

Tempus' proprietary platform connects an entire ecosystem of real-world data to deliver real-time, actionable insights to physicians. Our data empowers researchers to better characterize and understand disease, and to drive better outcomes through precise, individualized care.

The Sales Strategy, Operations and Enablement ("SSOE") is a critical role at the heart of the action! SSOE improves organizational efficiency and impact across the pharma business by driving strategy, performance and sustainable growth while reducing friction in the sale process so our customer-facing teams are more productive and successful.

We are seeking an experienced Sales Operations Leader to partner with the Senior Leadership team to define, land, and execute against the organization's strategic priorities. This role is the "COO of Pharma Sales", responsible for everything from helping the sales leaders define local market strategies and programs through to the day-to-day execution of the business operations. This role serves as the trusted advisor to the Senior Leadership team, supporting their business operations both tactically and strategically.

The Sales Operations Lead has three key priorities:

Key responsibilities include, but are not limited to:

• Sales strategy - Using public, historical, and customer data to create market segments, and craft precise business development plans.
• Goals setting and reporting – establish mechanisms, tools and processes for setting and reporting on the multi-tiered organizational goals; leadership, management and individual contributor goals. Facilitate interlocks to ensure ongoing consistency in goal definition and measurement between cross-functional teams' and the sales organization's goals.
• Annual operations planning, including territory design, customer segmentation, headcount management, account ownership transition facilitation, account planning and more.
• Annual and long-range business planning support, including Operational Planning, Operating Strategy, and more.
• Sales forecasting - manage the development of continuously-evolving forecast models and methodologies. Own the quantitative analysis of the performance of our sales team, our customers, our prospects, partners, markets, and products/services.
• Opportunity management – establish and reinforce the pipeline opportunity tracking standards, ensuring the organization adheres to a high standard of quality of the information captured in the CRM.
• Incentive Compensation - ensure accurate and timely sales commission calculations and payments. Facilitate compensation escalations and contribute to the ongoing evolution and improvement in sales compensation plans, systems and processes.
• Operating cadence – institute and participate in a cadenced rhythm of the business for the organization, including forecast calls, pipeline reviews, goals reviews, weekly/monthly business reviews, quarterly business reviews, account planning, leadership team meetings, annual planning and beyond.
• Drive evolution and enhancement of operations tools and processes – actively contribute to the ongoing evolution of the Tempus sales systems, tools and process roadmap discussions with Operations leadership. Serve on working groups or lead work streams aimed at automation and enhancement of your immediate and broader business processes.
• Ad-hoc analysis and project based work

The ideal candidate has broad technical skills, strong financial acumen and a deep analytical background. They are intimately familiar with the sales motions, sales processes and the seller behaviors and may have been an Account Manager, Sales Manager, or Customer Solutions Manager in the past. The ideal candidate is self-motivated and skilled at working cross-functionally with a variety of internal stakeholders. This is a hands-on role; a successful candidate must be willing and eager to "roll up their sleeves".

This position can be remote, although San Francisco, Chicago, or New York City are preferred.

BASIC QUALIFICATIONS

• Bachelor's degree in Business Administration, Finance, Economics, Engineering or a related field
• 3+ years of experience in a divisional Sales Operations, Sales Excellence, Sales Finance or similar function for a fast-paced sales organization.
• Advanced proficiency with Microsoft Office Suite, particularly Microsoft Excel, Tableau/Looker, and Salesforce.
• Demonstrated experience working with sales incentive compensation, sales forecasting, territory design, quota setting, and opportunity management.
• Excellent written and verbal communication skills
• Strong prioritization skills, including leading multiple initiatives at the same time

PREFERRED QUALIFICATIONS

• MBA or similar relevant advanced degree is preferred
• Advanced understanding of the sales methodologies, what drives sales behavior and how sales processes work
• Demonstrated ability to operate with significant autonomy and discretion and influence a broad range of stakeholder teams
• Demonstrated ability to lead business process design and improvement initiatives, automate operational tasks, and prioritize time for high business impact activities (long and short term)
• Strong problem-solving skills and a proactive work ethic
• Able to operate successfully in a lean, fast-paced organization
• Highly organized with multi-tasking skills; efficient in ambiguous situations
• Demonstrated ability to work across organizational boundaries

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