“I’m cared for. I’m encouraged. I’m Inspired.”

That's how we want you to feel while working for Chick-fil-A Copley Square. Think of us more than a restaurant. We are a people business.

We provide intentional, purpose-filled work. Not always easy, but always rewarding.

We care about the well-being, health, opportunity, and community engagement of each team member.

We want to touch the lives of our guests by creating special moments in our restaurant, because we aspire to be Boston's most caring company.

We value Diversity, Servant Leadership, Integrity, Passion, and Pursuing Excellence.

Chick-fil-A Copley Square is looking for someone that wants to be a part of casting a great team culture and can align with our business strategy.

The Director of Training will oversee all aspects of talent acquisition, which includes recruitment, hiring top talent, onboarding, training, and development such as feedback/touchpoints. Our Director of Training will also be required to foster our culture by modeling all restaurant policy, and holding high standards of policy/procedures with our team, while treating everyone with honor, dignity and respect. Lastly, this individual sits on the Director team as a subject matter expert, driving results and casting vision for this area of the business.

Requirements/Responsibilities

• Owns our restaurant vision and values
• Guests-come-first mindset
• High emotional intelligence - can empathize and provide solutions to conflicts
• Effective communicator and listener
• Must foster an environment of care, treating everyone with Honor, Dignity, and Respect
• This individual must have a sense of urgency, and be willing to be flexible (For example, "jumping in" to serve guests to support our team members)
• Optimistic, with a YES WE CAN attitude
• Responsible and timely; meets deadlines
• Critical thinker; growth mindset to achieve beyond the status-quo
• Wants to give personal best each and every day

• 
  Has passion for people
• The Training Director exhibits and teaches passionate, friendly, and genuine hospitality and customer service
• The Training Director must become well-versed in each position to properly demonstrate the “Chick-fil-A way” of completing every task
• The Training Director will continuously work with the leadership team in the continual pursuit of Operational Excellence, while creating a positive work culture
• Develops Team Members & Trainers through a detailed training program and through coaching
• Oversees & delegates tasks to Trainers
• Conducts assessments & evaluations of Team Members
• Maintains a positive working relationship and treats all employees with respect, while providing them with direction and feedback

Benefits will include but are not limited to:

• 401k Contribution.
• Flexible Schedule.
• Paid Time Off.
• Free College Enrollment through Point University
• Renewable Scholarship Opportunities.
• Meal Stipends during workday.
• Positive Team Culture.
• Professional and Personal Growth and Development.
• Sundays Off!

Chick-fil-A Copley Square is proud to be an Equal Employment Opportunity Employer.

You will be valued everyday for who you are.

REQUIREMENTS

• Minimum of 1 year experience working as a Trainer, in a restaurant or production environment, or in a relative position
• Flexible availability (40 - 45+ hrs) - able to meet the needs of business
• Multitasking and organization are a must
• Desire to serve others
• Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50 pounds
• Have iPad and computer competency
• Willingness to step outside of job role to assist in other roles
• Must be an excellent coach, communicator, encourager, and team builder
• Must be an excellent coach, communicator, encourager, and team builder

While Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, it is our friendly Team Members who are the most important aspect of who we are. We are audacious enough to believe that a restaurant filled with exceptional, passionate Team Members committed to serving others can make our community a better place to live.

If you like the sound of that, we’d love to meet you.